You'll need to be able to translate complex technical issues into simple terms. What Does an IT Support Technician Do? You'll learn to use specific technical support tools for troubleshooting and systems analysis. Degree programs give you a strong background in relevant computer technology concepts, including data structures, programming languages, hardware architecture, software applications, information security and systems logic. Possesses a thorough knowledge of computer hardware and software applications. You can also study a related field, such as computer science, networking or programming. Due to the nature of the work, you may be expected to work shifts or be on call should any major incidents arise. The table below provides some details about this career: As an information technology support technician, you'll assist computer users with setup, maintenance, troubleshooting and problems they have with their computers. You'll often provide both in-person technical support and assist customers remotely, generally via phone or e-mail. Filter by location to see IT Support Technician salaries in your area. Irrespective of their work settings, some of the tasks technicians perform include the following: 1. They allow you to gain internationally recognised certifications from the comfort of your home and in a timescale that suits you. An IT support technician is responsible for helping customers and consumers understand how to use and fix their computers or other various technologies. For those who are new to IT, we have the ideal course package for you, Become an IT Support Technician. Page 1 of 2,430 jobs. Are you ready to future proof your career? IT support technicians assist computer users with the operation/repair of computer systems and other technological equipment. Getting in touch with clients to obtain more details on computer faults 2. Now, learners can earn a recommendation of 12 college credits for completing the program--the equivalent of four college courses at the associate degree-level. Answered questions and resolved computer problems for clients in person, via telephone or from remote location. What are the Advantages of Using a Computer to Complete Schoolwork? Our goal is to make online courses affordable for everyone, regardless of whether you are an experienced professional or just starting out in a new career. This Become an IT Support Technician Course Package includes 12 months unlimited access. For those with 10-20 years of experience, median salary is around $22.40 per hour, while late career professionals with over 20 years of experience earn a median of $23 per hour, yearly. As of November 2019, entry-level technical support specialists with up to five years of experience reported a median salary of $15.09 per hour, while professionals with 5-10 years of experience earned a median of $19.07 per hour. Although many IT support technicians work as resident employees in organizations that use computer systems, others work for computer manufacturers and suppliers where they provide Internet-based support services. and also pays the technician based on the pre-negotiated rate when a problem occurs. ITonlinelearning Limited acts as a credit broker and only offers credit products from Omni Capital Retail Finance. Full Time job As an IT Support Technician you will typically be office-based, working Monday to Friday on average 35-40 hours per week. An IT support technician who holds a bachelor's degree in computer sciences, information systems or a similar field is the most likely to find advancement opportunities. With 10 to 15 years’ experience you can advance into a Technical Support Manager. The Google IT Support Professional Certificate Cost will be $49/month and the course usually goes on for about eight to 12 months for the certification. Online courses are becoming an increasingly popular route to IT careers. Colorado Christian University responds quickly to information requests through this website. Apply to IT Support, Technical Support Specialist, Desktop Support Technician and more! Pay typically depends upon IT acumen, experience in the industry and number of professional certifications. CompTIA A+. According to BLS salary data, computer user support specialists earned a median annual wage of $50,980 in 2018. The national median salary for IT Support Technicians is $49,930. Become an IT Support Technician 13 courses 30 hours of content Start my 1-month free trial Learn the core concepts of PC maintenance to prepare for a job as an IT technician. For individuals with an interest in technology and computers, there are a number of other careers they may be interested in pursuing. IT Support experience in resolving software and hardware problems - Support Technician required to join a fast paced, expanding company whose specialties include Software Solutions, Research and Development and Web Development. Salary estimates are based on 6,874 salaries submitted anonymously to Glassdoor by IT Support Technician employees. Capella University responds quickly to information requests through this website. Full Sail University responds quickly to information requests through this website. Save. Tech support staff may also install and configure new hardware and software, undertake regular upgrades, and help other employees set up accounts, reset passwords, and respond to other computer system-related questions. Salary estimates are based on 217 salaries submitted anonymously to Glassdoor by IT Support Technician employees. The CompTIA A+ course is perfect for those looking to start their career in IT. IT Support Technicians are excellent communicators and are essential to ensuring the operational efficiency of an organisation. Give yourself the best possible start to your career in IT with specialised courses from accredited training providers. Which Rhode Island Schools Offer Computer Technology Courses? National Occupational Classification (NOC) 2011 - Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. Our registered number is 795666. Credit subject to age and status. Strayer University responds quickly to information requests through this website. Purdue University Global responds quickly to information requests through this website. You can earn an average of £23,880.32 a year. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Learn.org. Southern New Hampshire University responds quickly to information requests through this website. The Become an IT Support Technician course package that we provide will ensure you have all the sought-after skills and desired certifications such as CompTIA A+ and MCSA Windows 10 for your first role in IT. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. If you provide telephone support, you must be able to understand end users' descriptions of their computer problems in order to correctly troubleshoot them. You will be expected to work as fast as you can to minimise disruption to the business. Therefore, interpersonal skills are key to becoming a successful IT Support Technician. Displayed here are job ads that match your query. Filter by location to see IT Support Technician salaries in your area. You will be the first person employees will come to for any issues or if they need any changes such as; forgotten passwords, viruses or email issues. Associate's degree or postsecondary training; Bachelor's required for some positions, Information technology, computer science, computer programming, Provide assistance to computer users, troubleshoot problems, provide solutions, provide technical support via phone or online. Beginning your career in IT as a support technician is a great stepping stone to move into other areas of IT, such as programming, technical sales, systems administration or IT training. ITonlinelearning Limited is authorised and regulated by the Financial Conduct Authority. You will need to show the following combination of skills: The technical skills for each IT Support Technician position will vary depending on what the employer expects from you. You may also be interested in a career as a computer network technician, which involves many of the same responsibilities but is focused on maintaining, repairing, and answering questions about a specific computer network. Bryant & Stratton College responds quickly to information requests through this website. Information technology (IT) support technicians provide technical advice and support to help people use … IT Services Technician. © Copyright 2003-2021 How Can I Learn to Make Cartoons on the Computer? In this 5-course certificate program, you’ll prepare for an entry-level job in IT support through an innovative curriculum developed by Google. Provided technical assistance to computer system users. However, you may be expected to work extra hours in order to finish a job. Responsible for trouble shooting and resolving all IT issues (hardware or software related). Medical Billing Specialist: Education and Career Facts, Top Environmental Science Graduate Schools and Programs, Certified Landscape Architect Certification and Career, Online Courses and Schools for Registered Dieticians. Liberty University responds quickly to information requests through this website. According to the U.S. Bureau of Labor Statistics (BLS), most IT support specialists require some form of formal education or a degree in information technology for entry-level employment (www.bls.gov). Technicians must be extremely knowledgeable about the equipment they are providing support for so as to best assist the customer. This field is for validation purposes and should be left unchanged. IT Support experience in resolving software and hardware problems Support Technician required to join a fast paced, expanding company whose specialties include Software Solutions, Research and Development and Web Development. 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