However, we are extremely disturbed and sorry to hear of the disappointments you mentioned. Had a wonderful time -- thank you to the wonderful staff for recognizing my husband and I's anniversary and for the lovely room -- what a view!More. Outstanding service in the dining rooms by Lalo and Julienne. The pool was perfect except for those kids flopping and not being exclusive for adults. Things were quite different than in my many stays before, but we were made aware of the changes before making the trip. I get the covid restrictions but a couple of those don't really make sense to me. Staff is hard working and helpful as always. This hotel, fully prepared to provide the best service to its customers, has four swimming pools (one with a swim-up bar), jacuzzi, gym, sauna and a wellness center "Renova Spa" with different treatments and massages. Please see our partners for more details. At night, there will be entertainment in a large area at the resort which fills up fast. If you have questions about this hotel feel free to ask. I was a bit worried after reading reviews that the property was selling day passes to guests to be able to visit for the day -- and that it was leading to crowding. Same with Jackie and Luis. Located in Nuevo Vallarta, Riu Palace Pacifico All Inclusive is on the beach. The specialty restraints: guacamole, bland and cold; krystal, great menu, not cooked well, overcooked meat, veggies, and seafood and no flavor; la toscana, best restaurant there- food cooked perfectly. Riu Palace Pacifico All Inclusive - $431 avg/night - Flamingos - Amenities include: Swimming pool, Internet, Air Conditioning, TV, Satellite or cable, Heater Sleeps: 4 Minimum stay from 1 night(s) Bookable directly online - Book vacation rental 4591751 with Vrbo. All the restaurants (sadly, except Guacamole) were awesome. (I couldn’t understand that logic since I could go down to a bar and get 4 glasses of liquor if I wanted) no coffee maker in the room (which I understand) but they won’t bring u coffee or breakfast. Pool bar is open but they make the drinks at the upper bar and bring them down so you can still get service at the pool bar. Answer 31 of 32: I just finished a 10 day vacation at RIU Palace Pacifico. The staff were all fantastic from restaurants bars and entertainment team. Service Duración Price; Body Wrap & Back Massage + info: 80 Min. Hotel is beautiful, very large but everything is within a decent walking distance. RIU Hotels and Resorts, Owner at Hotel Riu Palace Pacifico, responded to this review Responded November 5, 2020 Dear Guest, Thank you for taking the time to review Hotel Riu Palace Pacifico. Rooms open to balconies. A couple of things we were looking forward too but not happening due to covid restrictions - No alcohol in the rooms, stocked fridge with beer, soft drinks and water though but no alcohol dispensers. For example, last year I have set up our time for picking us up and there were no problems. Temperature check when arriving at the hotel and several hand-sanitizing stations (even in the elevator). And finally, the noise at night by pool and beach. Also, one more thing about pool. They are doing their job by putting on the mask, therefore we should too. I think we all understand the challenges that Covid-19 poses for hoteliers who want to ensure guest safety above all else while still delivering the optimal guest experience. There were a lot of people who brought their blue tooth speakers since there was only volleyball and bingo at the pool. Get MORE from your getaway to Riu Palace Pacifico. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Keep in mind airport just 20 min from hotel. Dear Walter,Thank you for sharing your experience about your stay at the Hotel Riu Palace Pacifico. From other guests feedback all the restaurants were lovely. Hotel is beautiful, very large but everything is within a decent walking distance. I saw that it attracted the locals. I don't know why they cannot have liquor in rooms for covide 19. They are on it, they kindly enforce the mask rule everywhere except when you eat, drink or are in pool. All in all a great trip but missed room service the most.More, We came here for our 40th wedding anniversary celebration and the staff and the hotel exceeded our expectations. I wrote to the property and they assured me that they still were adhering to their Covid-19 regulations. Dear Guest, Thank you for taking the time to review Hotel Riu Palace Pacifico.On our website we do indicate that in order to meet each country’s hygiene requirements, there may be some changes to each hotel’s services or facilities that differ from what is described. I was a bit worried after reading reviews that the property was selling day passes to guests to be able to visit for the day -- and that it was leading to crowding. Thank you for another fabulous Riu vacation! It was a weird start.After another 10 minute wait, the check in staff was showing and telling us what room we got. Thank you Jackie and Louis! Pool bar is open but they make the drinks at the upper bar and bring them down so you can still get service at the pool bar. There is a small artsy town up the beach about a half mile Bucerias that you shouldn't miss. 6022 has an angle view of ocean which was satisfying enough to not have to pay $200 extra per night unless it's a very special occasion like a honeymoon. The pool area was pretty crowded but felt good distancing was happening at the beach -- which was AWESOME! I thought our cruise was a great vacation this far exceeded that experience!We will be back!!! Service was a good as always. Outstanding service in the dining rooms by Lalo and Julienne. They have drinks everywhere so you won't miss them. Food at the restaurants were amazing, service was always top notch. Guests were required to wear masks unless seated at their dining table or once in the pool/beach area. The food is very good for an all inclusive, but two of the ala carts required long pants for men, not good in the heat and humidity, so I didn't get to try the fancier places. I did like that the hotel was not at full capacity, the pool chairs were available, there were no lines for food or drinks. Answer 1 of 32: I just finished a 10 day vacation at RIU Palace Pacifico. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Thank you Jackie and Louis! Hotel Riu Palace Pacifico: RIU was Right! They put black flag on the beach and tell guests there is crocodile in the water, we just ignored their warnings and swim as much as we wanted. Need your help 2 replies; Spring Break at the Riu Palace 4 replies; Distance from Riu Palace Pacifico to Bucerias 2 replies Make sure you make 2 paper copies of the transfer since they request one copy each way.Arrival to resort is approx 35 minutes.When checking in, it was uniquely bad for us. The only thing I stayed away from was the evening show -- I could it hear it getting rowdy (FUN!) Masks and hand sanitizing was a must ... and definitely used. 95% of everyone pretty much adhered to this rule. We left hotel two hours before our flight and still waited one hour in the airport. Ask AFischer72 about Hotel Riu Palace Pacifico, Ask 118arnolds about Hotel Riu Palace Pacifico, A COVID 19 CHANGED VISIT, BUT STILL GREAT, Ask Calmjohn about Hotel Riu Palace Pacifico, Ask Enrique V about Hotel Riu Palace Pacifico. See 5,477 traveller reviews, 6,224 photos, and cheap rates for Hotel Riu Palace Pacifico, ranked #4 of 6 hotels in Flamingos and rated 4.5 of 5 at Tripadvisor. RIU Hotels & Resorts In the world's best destinations. The RIU Palace Pacifico free wedding package welcomes up to 10 guests, including the couple, and allows more at an additional cost. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. See 5,481 traveller reviews, 6,234 candid photos, and great deals for Hotel Riu Palace Pacifico, ranked #4 of 6 hotels in Flamingos and rated 4.5 of 5 at Tripadvisor. But the steps are terrible, we witness every year when someone fall on those steps and hurt themselves. Room rates include meals and beverages at onsite restaurants and bars. ... Riu Palace Pacifico - All-Inclusive Hotel Rating 5 out of 5 63732 Riviera Nayarit Nuevo Vallarta, NA MEXICO View on a Map TripAdvisor Traveler Rating. If you can, give them some gratuity, they deserve it. First opinion wow spectacular reception ceilings amazing. $154.00: Enjoy a combination of two treatments for 80 minutes. Plasma televisions come with satellite channels. cleanness is not SUBSTITUTE for services. and when bringing you the beverages, of course always masked. Let me start by saying that they take Covid serious and it was relaxing to know all the precautions they take. Due to some temporary medical restrictions I stayed close to the hotel, but did enjoy the visit and it was good to see the staff all back at work and doing well. Beautiful Hotel, nice rooms I stayed in 2 different rooms because Expedia messed up, but the RIU gave me the room I wanted after one night, that was great, they didn't have to do it, it wasn't their fault. I was a bit worried after reading reviews that the property was selling day passes to guests to be able to visit for the day -- and that it was leading to crowding. It is not even their business if we are going to make it or not, just provide transportation for time request by customers. Service around the pool was fast and friendly. Because we did not show at their scheduled time in the lobby they just canceled our transfer. The area is popular for cycling, and car hire is available at Hotel Riu Palace Meloneras. You have your temp checked before every restaurant entry, u have to wear a mask when u aren’t at the table, and the buffet you have to “follow arrows” to ensure social distancing. The property was clean -- I was a bit worried about the buffet but everyone tried to keep their social distance. Review tags are currently only available for English language reviews. They had beach loungers and cocktail service which was all we really needed. As you also mentioned, it is a third party company and unfortunately we cannot reply on their behalf. Food at the restaurants were amazing, service was always top notch. Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY, 63732, Mexico, 800-246-8357 The pool area was pretty crowded but felt good distancing was happening at the beach -- which was AWESOME! My wife believes that's happening since all clubs in Puerto are closed due to COVID 19.Will I go back? Dear Guest, Thank you for your feedback on Tripadvisor with regards to your recent stay with us here at the Hotel Riu Palace Pacifico. I will say it is worth traveling during this covid pandemic. but...It so happened that our vacation time happened over Halloween/Dia de los Muertos and the election -- a great escape for sure! A group of us visited Puerto Vallarta at the end of July. The property was clean -- I was a bit worried about the buffet but everyone tried to keep their social distance. The Hotel Riu Palace Costa Rica (All Inclusive 24h), is located in Guanacaste, Costa Rica on the edge of the beach of Matapalo. Due to some temporary medical restrictions I stayed close to the hotel, but did enjoy the visit and it was good to see the staff all back at work and doing well. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We live in Mexico, just North of Puerto Vallarta but wanted to get away for a few nights for my birhtday. We asked to replace few, they brought same kind, we just gave up. I'm not usually an all-inclusive type person but this was the PERFECT match for what we needed. There is one pool elevated above the main pool, what is actually good. We are very happy to hear that we exceeded your expectations and your stay was overall a great experience. Riu Palace hotels add extra luxury, excellence and sophistication to our guests' stays. Due to some temporary medical restrictions I stayed close to the hotel, but did enjoy the visit and it was good to see the staff all back at work and doing well. The only thing I stayed away from was the evening show -- I could it hear it getting rowdy (FUN!) The accommodations offers 5-star accommodations with a hot tub and sun terrace. more. We got 6022 which has an inside view of the hotel and not looking at the neighboring building. Masks and hand sanitizing was a must ... and definitely used. Same with Jackie and Luis. Overall we loved our vacation and I will continue to stay at Rius because I just love how well you are taken care of. They have employees walking around the pool taking orders for beverages which is excellent. Ask traveltime12345678 about Hotel Riu Palace Pacifico, Ask Andrey95843 about Hotel Riu Palace Pacifico, Flamingos Adults Only All Inclusive Resorts, Hotels near UNIVA Universidad del Valle de Atemajac Campus Puerto Vallarta, Hotels near Centro Universitario Une Ac Puerto Vallarta, Hotels near ITESM Instituto Tecnologico y de Estudios Superiores de Monterrey Sucursal Jalisco, Hotels near Centro de Estudios Universitarios Vizcaya de Las Americas Puerto Vallarta, Hotels near Instituto Tecnologico Superior de Puerto Valarta, We compared the lowest prices from 9 websites, Villa La Estancia Beach Resort & Spa Riviera Nayarit, Villa Del Palmar Flamingos Beach Resort & Spa Riviera Nayarit, Family Luxury Residences by Villa La Estancia Riviera Nayarit. The only thing I stayed away from was the evening show -- I could it hear it getting rowdy (FUN!) There have been many changes due to COVID. The Riu's have gone down big time! Kudos to Alexander, one of the managers at Riu Palace Pacifico, who managed to … I think we all understand the challenges that Covid-19 poses for hoteliers who want to ensure guest safety above all else while still delivering the optimal guest experience. Jul. However we will keep your words in mind as we strive to improve our guest’s experience.It is true that we received the order from civil protection to close the beach, we please hope for your understanding that it is for your own protection.Lastly, we will certainly follow up on your words about the pool area as health and safety are our absolute main priority.We truly hope that you will stay with us again so that we can restore your faith in us.Kind regards,Hotel Riu Palace PacificoOnline Reputation Manager, This is the version of our website addressed to speakers of English in the United States. These hotels are always located right on the beach and offer the best services to guarantee an unsurpassable stay. Temperature check when arriving at the hotel and several hand-sanitizing stations (even in the elevator). Its views stretch all the way from Bucerias in the north to Nuevo Vallarta in the south. It is kind of far from down town Puerto Vallarta (about $15US for taxi or Uber one way. Took the time to find out our names and always said hi when they say us. I have diamond class status and had a tray of assorted candies and cookies and a bottle of cold 'bubbly' on the table waiting for me when I entered my room. Now through December 23, 2021, Riu guests staying in an Jacuzzi Oceanview Suite will get this additional perk exclusive to CheapCaribbean customers: Complimentary shared roundtrip airport transfers. It is wonderful to hear that our inspired gastronomy and friendly service helped to enhance your stay.Our Palace brand hotels represent our more sophisticated collection of hotels and as you described correctly we have a Dresscode for dinner which prescribes that no sleeveless T-shirts and short pants may be worn, but casual chic or elegant clothes and appropriate footwear. Collected from Airport by taxi. I ask courtesy and safety would speak to the waiters with napkin on mouth for everyone's safety.The food is a little bit better than a regular RIU which is decent. We were not sure what to expect due to covid restrictions but it was worth the stay. Staff was awesome --- Thomas & Bruno (and the lovely lady at the towel spot!). The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. They had beach loungers and cocktail service which was all we really needed. No coffee makers in the rooms. Masks and hand sanitizing was a must ... and definitely used. 95% of everyone pretty much adhered to this rule. Donna, us 7 night romance trip. Exceptional 10.0. Service around the pool was fast and friendly. You have to wear masks too... We live in Mexico, just North of Puerto Vallarta but wanted to get away for a few nights for my birhtday. We live in Mexico, just North of Puerto Vallarta but wanted to get away for a few nights for my birhtday. Just get ready for splashing kids. Usually they offer room service but not right now due to COVID. Temperature checks and hand sanitization was required prior to entrance to each restaurant. Aqualand Maspalomas is 2.7 mi from the hotel, while Maspalomas Lighthouse is 1,950 feet away. It is delightful to hear that you had enjoyed your stay and we look forward to welcoming you back to our property in the near future. I would say 95% of the guests are domestic guests and only 5% come from other countries. They can't do anything about it, believe me. By the pool bar you would have kids jump in and flop in front of you splashing water in your cups. PV Airport to Riu Palace Pacifico - How Long a Drive? No room service at all. Our 1st room apparently a free upgrade had a view of a building site so we asked to be moved we then got a smaller room but with a view of the beach pacific and pools. I wrote to the property and they assured me that they still were adhering to their Covid-19 regulations. Amenities include free Wi-Fi, room service 24 hours a day, infinity pools and an endless array of sports and activities which will make your vacation unforgettable. Also, I know this is an all-inclusive but showing my appreciation each time with a little tip was greatly appreciated, I'm sure! I had to show them the card I used and app on phone showing transaction that matched rate on paper they printed. One day someone just puked in the pool, staff closed it for the rest of the day. Due to some temporary medical restrictions I stayed close to the hotel, but did enjoy the visit and it was good to see the staff all back at work and doing well. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. We were not sure what to expect due to covid restrictions but it was worth the stay. Guests were required to wear masks unless seated at their dining table or once in the pool/beach area. The hotel has 425 rooms . While we are sorry to hear that you experienced an issue with your travel agency, we appreciate the generous remarks and are glad you enjoyed our hotel. The room was elegant and tile and presumably marble everywhere in room.Keep in mind that they don't have the 4 bottles of liquor in the rooms like they usually do due to guidelines. More information . There was no spa and limited activities due to COVID. Cocktails were delicious but I definitely had my favorites (Noe!). The Riu Palace Pacifico is on one of the best beaches on the Bay of Banderas. The wall whiskey dispensers had been emptied and all magazines had been removed. Hotel Riu Palace Pacifico: Riu Palace during Covid - See 5,493 traveler reviews, 5,887 candid photos, and great deals for Hotel Riu Palace Pacifico at Tripadvisor. Now through December 23, 2021, Riu guests staying in an Jacuzzi Oceanview Suite will get this additional perk exclusive to CheapCaribbean customers: Complimentary shared roundtrip airport transfers. Third, pillows in your room, they are so bad you can't even imagine. You have to wear masks too...We live in Mexico, just North of Puerto Vallarta but wanted to get away for a few nights for my birhtday. the advertised ROOM SERVICE AND DO NOT OFFER IT !!!!!!! Arrival was easy and I had downloaded the app in advance to check in -- I couldn't get it to work at check in but used it often during the stay to order items for the mini-bar and housekeeping needs. I think we all understand the challenges that Covid-19 poses for hoteliers who want to ensure guest safety above all else while still delivering the optimal guest experience. Always mornings and usually in the evening. Of course for safety. The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. Staff fear they will be sent home without a dollar once again due to the never-ending Emergency Orders that allow workers to be furloughed indefinitely. You have to wear masks too and from bars, dining and pool but once seated you can remove them. They are so slippery! Get MORE from your getaway to Riu Palace Pacifico. Answer 31 of 32: I just finished a 10 day vacation at RIU Palace Pacifico. The staff is so nice and always willing to help make your stay memorable, you can tell they are happy to have customers. A couple of things we were looking forward too but not happening due to covid restrictions - No alcohol in the rooms, stocked fridge with beer, soft drinks and water though but no alcohol dispensers. Bathrooms include shower/tub combinations with jetted bathtubs, designer toiletries, complimentary toiletries, and hair dryers. The nightly shows on the stage are very entertaining, shot out to the Michael Jackson show!! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. See 5,475 traveller reviews, 6,223 candid photos, and great deals for Hotel Riu Palace Pacifico, ranked #4 of 6 hotels in Flamingos and rated 4.5 of 5 at Tripadvisor. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. They clearly say on their Website (only Palace Riu) that they have 24 hours room service, well they don't!!! My wife arranged a private dinner on the beach and it was awesome. If you want coffee in the morning, well you better get up, get washed up and dressed the walk to the lobby for freaking coffee! My wife arranged a private dinner on the beach and it was awesome. Enjoyed our stay. Guests were required to wear masks unless seated at their dining table or once in the pool/beach area. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. They do however restock your fridge everyday. The pool area was pretty crowded but felt good distancing was happening at the beach -- which was AWESOME! We more or less just eat at the buffet restaurant apart from the couple if nights at steak house which was delicious. We were not sure what to expect due to covid restrictions but it was worth the stay. The free package is subject to mandatory payment of documentation, administrative fees, and taxes which are pre-established by local government; this payment will be made at the reception of the RIU Hotel. The resort itself is beautiful, the rooms are nice, a little dated but done well. Yes, Riu Palace Pacifico All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 5 replies; Accomodations- Royal Decameron Complex vs Palladium Vallarta 2 replies; Snorkeling.. The driver will be outside wearing a light green shirt, will not be inside so don't pay attention to those inside airport. The best Pool was the round higher one accessed by steps it was like stepping into a bath. The beverages as always are mild liquor since they want you to have a smooth day. Pool bar is open but they make the drinks at the upper bar and bring them down so you can still get service at the pool bar. I had requested a coffee pot and had one in my room. We stayed 12 days at the Riu Palace Pacifico during covid-19. 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